Bank clients faced refusals or massive errors in providing credit holidays to mobilized people, Kommersant writes .
Massive complaints about the “unfair approach” of banks to providing credit holidays to the mobilized began in November. The publication writes that more than a dozen complaints have accumulated on the Banki.ru forum about how credit organizations refuse vacations to called-up citizens or provide them with errors. Clients of Sberbank, VTB, Tinkoff Bank, Alfa Bank, etc. faced similar situations.
The son of the mobilized told Kommersant that he tried to get a vacation on his father's loan, but "the bank ignored requests in the chat, and they hung up on the hotline."
According to another interlocutor of the publication, the bank accepted the documents, but within three hours after submitting the application, it sent a denial of credit holidays.
For another person, a credit holiday was formally issued, but the payment schedule has not changed in his personal account, “the delay is burning and penalties are dripping.”
In total, to date, VTB has received several thousand such applications, the newspaper writes. Most of them relate to cash loans. Sovcombank has approved approximately 7,000 applications. Uralsib received about 800 applications.
The banks say that the delay in issuing vacations is due to "technical problems."